Submitting your claims

For claims such as vision, chiropractor and reimbursement drugs submit your claim online through the member website, or send us a completed and signed Health Services Claim Form If you mail us a paper claim form, be sure to attach all supporting documents and original receipts. Mail the signed form, with your receipts, to Alberta Blue Cross ® at the address indicated on the form.

Prescription drugs (for individual plans)

Depending on your plan design, there are two ways to pay for your prescription:

  1. Direct bill: If your benefit plan includes this feature, your pharmacist will be able to bill Alberta Blue Cross ® electronically for prescriptions. Simply show your Alberta Blue Cross ® Identification card as proof of coverage when ordering your prescription, and your pharmacist will take care of submitting the claim for payment.
  2. Reimbursement: Prescription drugs may also be paid for directly and then claimed for reimbursement on a Health Services Claim Form or online through the member website.

Dental Claims

Your dental claims may be submitted online through the member website, or you may download a PDF Dental claim form and mail it, with your receipts, to Alberta Blue Cross ® .

There are three ways to arrange payment:

  1. make arrangements for "assignment" billing by signing the top right hand corner of the Dental Claim/Treatment form (right). Payments will then go directly to your dental provider, or
  2. pay your dentist for services and submit the claim to our office for reimbursement, or
  3. your dentist may have arranged to submit claims electronically.

Got a claim?

Submit it online

Direct bill for chiropractic, massage therapy, physiotherapy and vision claims

Now your chiropractic, massage therapy, physiotherapy and optical provider can submit your claims online. When your provider uses this option, you will no longer need to pay out of pocket for the entire claim then wait to be reimbursed for the portion covered by your benefit plan. Your provider will receive payment directly and you will only pay for the portion not covered by your plan.

Find a provider who offers direct billing

Note: The majority of claims can be processed online in your provider’s office, but if your claim cannot, please pay for your services and then use a Health Services Claim form to arrange for reimbursement. Speak to your provider for detailed claiming procedures.

Claiming deadlines

Claims must be received by Alberta Blue Cross ® within twelve (12) months of the date services were rendered to the Participant.

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Alberta Blue Cross ®

Head office
10009 108 St NW
Edmonton, Alberta
T5J 3C5

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Land acknowledgement

We begin by acknowledging that we are on traditional lands, referred to as Treaty 6, Treaty 7 and Treaty 8 territory, and all the people here are beneficiaries of these peace and friendship treaties.

This territory is the home for many Indigenous Peoples, including the Blackfoot, Cree, Dene, Saulteaux, Ojibwe, Stoney Nakota Sioux, and Tsuut’ina peoples, and the Métis Nation of Alberta and the Métis Settlements.

We respect the Treaties that were made on these territories, we acknowledge the harms and mistakes of the past, and we dedicate ourselves to moving forward in partnership with Indigenous communities in a spirit of reconciliation and collaboration.

©Copyright 2024 ABC Benefits Corporation. All rights reserved. ®* The Blue Cross ® symbol and name are registered marks of the Canadian Association of Blue Cross Plans ® , an association of independent Blue Cross ® plans. Licensed to ABC Benefits Corporation for use in operating the Alberta Blue Cross Plan ® . ®† Blue Shield is a registered trade-mark of the Blue Cross Blue Shield Association.

Life, disability and travel insurance plans are underwritten by various underwriters. For information, visit ab.bluecross.ca/underwriters.

Alberta Blue Cross ®

Head office
10009 108 St NW
Edmonton, Alberta
T5J 3C5

Our company

Support

Our sites

Connect with us

Download our member app

Land acknowledgement

We begin by acknowledging that we are on traditional lands, referred to as Treaty 6, Treaty 7 and Treaty 8 territory, and all the people here are beneficiaries of these peace and friendship treaties.

This territory is the home for many Indigenous Peoples, including the Blackfoot, Cree, Dene, Saulteaux, Ojibwe, Stoney Nakota Sioux, and Tsuut’ina peoples, and the Métis Nation of Alberta and the Métis Settlements.

We respect the Treaties that were made on these territories, we acknowledge the harms and mistakes of the past, and we dedicate ourselves to moving forward in partnership with Indigenous communities in a spirit of reconciliation and collaboration.

©Copyright 2024 ABC Benefits Corporation. All rights reserved. ®* The Blue Cross ® symbol and name are registered marks of the Canadian Association of Blue Cross Plans ® , an association of independent Blue Cross ® plans. Licensed to ABC Benefits Corporation for use in operating the Alberta Blue Cross Plan ® . ®† Blue Shield is a registered trade-mark of the Blue Cross Blue Shield Association.

Life, disability and travel insurance plans are underwritten by various underwriters. For information, visit ab.bluecross.ca/underwriters.